Frequently Asked Questions

Q. How does the Drayton Entertainment 50/50 draw work?


The 50/50 draw administered by Drayton Entertainment is a raffle licensed by the Alcohol and Gaming Commission of Ontario (AGCO) where individuals purchase ticket(s) for the opportunity to win 50% of the total money raised through the sale of 50/50 tickets.


Q. Where does the other 50% of the proceeds raised go?


The other 50% of the proceeds raised will help with the delivery of the charitable objectives of Drayton Entertainment and be allocated to the following components:


Underwriting the costs of presenting public live theatre performances (both digital and in-person); marketing and promotion; and printed material.


Q. Who is eligible to buy 50/50 draw tickets?


If you meet the following criteria, you are eligible to purchase 50/50 draw tickets:


      Must be 18 years of age or older at the time of purchase

      Must be located in the Province of Ontario at the time of purchase


Note: Prior to the purchase of a ticket online, you will be required to verify your eligibility and that the information is complete and accurate.

The following individuals are not eligible to participate in the 50/50 Draws: Drayton Entertainment staff members (Artistic Director & CEO, Executive Director, Director of Development, and Director of Marketing) involved in the administration of the raffle with the independent third-party raffle provider (Bump Worldwide Inc.).  


Q. Can I play more than once in a game?


Yes. You can purchase more than one ticket per event or game.


Q. What are the odds of winning?


The odds of winning the prize are based on the number of tickets sold.


Q. How is the winning number drawn?


A unique winning number is randomly generated and issued by the electronic 50/50 system out of the numbers purchased for that particular draw. The mechanism for selecting the winning number is a computer-based random number generator that has been certified by the AGCO.

Q. How do I claim my prize?


If you have the winning 50/50 number, please contact Jonathan Randall at or 519-621-5511 x. 233. You must complete the required winner claimant documents within three (3) weeks of the draw date.


The winner will then be paid by cheque within three (3) weeks of the claim date. You must present your text message/email of your online winning ticket, along with two (2) forms of identification including a government-issued photo ID). The winning ticket cannot be tampered with. Drayton Entertainment reserves the right to deny winnings if the ticket has been reproduced or changed from its original state.


Please note: Online ticket sales must be claimed by the individual named in the original purchase transaction. Drayton Entertainment is not responsible for any division of the winning prize amount to any other party other than the individual named in original purchase transaction.


Q. What currency is the prize money paid in?


All transactions and winnings are paid in Canadian Dollars. The prize will be paid by cheque payable to the winner.


Q. Do I need to live in Ontario to play?


You do not need to live in the province of Ontario to purchase a 50/50 ticket but you do need to be physically located within the province of Ontario at the time of purchase of your online 50/50 draw ticket to be eligible to play.


Q. How can I pay for my online 50/50 ticket?


Our online 50/50 website accepts the following payment types: Visa, MasterCard.


Q. I cannot access What should I do?


Per AGCO regulations – please be advised that you must be located within the province of Ontario at the time of your purchase. Your device’s locations services must be turned on to verify your location prior to entry to the online 50/50 sales platform. Users must also agree to all Terms and Conditions outlined.


Q. I purchased a 50/50 ticket but did not get my numbers. What should I do?


If you purchased your 50/50 ticket but did not receive your numbers, please check your junk or spam folders in the event it was flagged by your email provider. If you still do not have your 50/50 ticket, contact and our support staff will re-send your raffle numbers (some verification will be required). If your transaction completed successfully, your numbers will still be part of the draw.


Q. I think I, or someone I know, may have a problem with gambling. What should I do?


Drayton Entertainment promotes responsible gaming at all times. If you are looking for help or advice about problem gambling, please visit: or contact the Ontario Problem Gambling Help Line / Free Health Services Information at 1- 888-230-3505.





Q. Why does require my location and/or why am I receiving the following prompt: Ex “ would like to use your current location?"


Your current location is required to confirm eligibility. The raffle will be offered throughout the Province of Ontario (the "Raffle Area"). Void outside the raffle Area and where prohibited by law, rule, or regulation.


Q. What if I already selected "Don't Allow"?


Reloading the page should cause you to be prompted to share your location again. If you have specified that you never want to share your location, you will need to go into your settings to allow. See below for instructions.


Q. What if I receive the following prompt: "You must allow your browser to share your location to purchase tickets, please click "OK" to reload this page, then be sure to allow your browser to share your location to share your location when prompted"?


The browser should reload the page and ask you to share location upon loading.

Note: In some browsers, the popup may say "close" instead of "OK"


Q. I entered the incorrect email and did not print my tickets, how can I get my tickets resent?


Please go to the Contact page and request that the raffle Manager email you your tickets.


Q: What if I cannot purchase tickets on due to Location issues?


You may have told your browser to never share your location. You need to change that setting to allow sale.


Q. When I am trying to process a transaction it is not working? What can I do?


Please remember that when you are filling in the personal information at the checkout page the address you input must match the address of the Credit Card that will be used for the transaction. Please ensure all fields are inputted correctly.


Q. The site is not loading properly, and I am not able to get to the checkout page. What can I do?


Based on the browser you are on, please go to the settings then history and clear cookies and cache. Once completed please close the page, reopen and try again.


Q. How do I enable "Location" on my device?

Enable Device Location Services

 Select from the devices below, to enable your access to the site. Instructions for each are provided below.
iOS Mobile devices
1.    Go to the Settings App.
2.    Go to ‘Privacy’.
3.    Go into ‘Location Services’.
4.    Ensure ‘Location Services’ are on.
5.    Scroll down and click ‘Safari Websites’.
6.    Make sure that Allow Location Access is set to "While Using the App."
Chrome has the same setting if you are using that instead.
MacOS Desktop
Check if Location Services is turned on
1.    Open ‘System Preferences’
2.    Select ‘Security & Privacy’
3.    Select ‘Privacy’ tab
4.    Ensure ‘Location Services’ is checked
5.    If it is not checked click the lock icon in bottom right corner of that window to make changes
6.    Enter in your Username and password
7.    Check The ‘Enable Location Services’ checkbox
8.    If it is checked look at the list of allowed applications and make sure the web browser, you are using is also checked. Note that Chrome will not show up here, but Safari and Firefox will
If Locations is on, you may have previously blocked Habitat for Humanity Thunder Bay Catch the Ace site from using locations. To Unblock it:
Mac Safari
1.    Go to (website)
2.    From the Top Browser Menu select Safari-Settings for this website
3.    In the Pop Up under Location select ‘Allow’
Mac Chrome
1.    Go to (Website)
2.    Click ‘Buy Now’
3.    Received the Geolocation error
4.    In Chrome address bar there is an icon that looks like a compass/target with a small red X on it
5.    Click this icon
6.    On the window that opens, click the ‘Clear these settings for future visits’
7.    Click ‘Done’
8.    Go to (Website)
9.    Click ‘Buy Now’
Mac Firefox
1.    Go to (Website)
2.    From the Top Menu select ‘Tools’ – ‘Page info’
3.    Click ‘Permissions’ Tab
4.    Under ‘Access Your Location’ select ‘Allow’
5.    Retry your purchase on
Android Based Smart Phones
Check if location services is turned on.
1.    Go to ’Settings’ App
2.    Go to ‘Location’ and make sure that it is on.
3.    This can vary by version or smartphone model
4.    On most Android Phones you can also pull down from the top of the screen to show several clickable settings, ‘Location’ is usually available there also.
If Locations is on, you may have previously blocked (Organization’s Catch the Ace/ Queen of Hearts) site from using locations. To Unblock it:
1.    Open Chrome
2.    Click on the three vertical dots in the top right corner
3.    Select ‘Settings’
4.    Under ‘Advanced’ select ‘Site Settings’
5.    Select ‘Location’
6.    Upper right, click the magnifying glass
7.    Type
8.    If it appears in the search results click it
9.    Click the ‘Clear & Reset’ button that appears
10.    Retry your purchase on (Website)
Windows Desktop
Windows Chrome
1.    Go to (Website)
2.    Click ‘Buy Now’
3.    Received the Geolocation error
4.    In Chrome address bar there is an icon that looks like a compass/target with a small red X on it
5.    Click this icon
6.    In the window that opens, click the ‘Clear these settings for future visits’
7.    Click ‘Done’
8.    Go to (Website)
9.    Click ‘Buy Now’
Microsoft Edge
1.    Go to (Website)
2.    Click on the three vertical dots in the top right corner of the web browser
3.    Click ‘Advanced’
4.    Under ‘Website Permissions’ click ‘Manage Permissions’
5.    Locate (Website) and select it
6.    Click ‘Clear Permissions’
7.    Retry your purchase on (Website)
Windows Firefox
1.    Go to (Website)
2.    Right click an empty area on the page and select ‘View Page Info’
3.    Click the ‘Permissions’ Icon
4.    Under ‘Access Your Location’ select ‘Allow’
5.    Retry your purchase on (Website)

Once you have enabled location services, click the BUY NOW button to purchase your 50/50 tickets.